Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at johnny@savrnsalt.com. Please note that returns will need to be sent to the following address: SAVRNSALT LLC
San Clemente, CA 92673
savRnsalt.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at johnny@savrnsalt.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at johnnyparada@gmail.com.
At SAVRNSALT, we take pride in the quality of our products and want every order to arrive exactly as expected.
Because our beef jerky is a food product, we are unable to accept returns or exchanges on opened or consumed products for food safety reasons.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Include your order number, a brief description of the issue, and photos of the product and packaging.
Once reviewed, we may provide a replacement or refund, as appropriate.
Unopened Products
If you would like to request a return of an unopened product, please contact us within 14 days of delivery. Products must be unopened, unused, and in their original packaging.
Approved returns must be shipped back at the customer's expense unless the return is due to an error by SAVRNSALT. Original shipping charges are non-refundable.
Please contact us before sending any product back. Returns sent without prior approval may not be accepted.
Refunds
Once an approved return or refund request has been reviewed, we will notify you of the status. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Shipping Issues
SAVRNSALT is not responsible for orders delivered to an incorrect address provided during checkout. If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to make changes before the order ships, but changes cannot be guaranteed once an order has been processed.
For packages that arrive damaged in transit, please retain the original packaging and contact us within 7 days.
Subscriptions
Subscription orders can be modified or canceled before the next order is processed. Once a subscription order has been processed or shipped, it is subject to the same return and refund terms outlined above.
Questions?
For questions regarding an order, return, replacement, or refund, please contact:
SAVRNSALT LLC
San Clemente, CA 92673
savRnsalt.com
Please include your order number when contacting us so we can assist you as quickly as possible.